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1. Data we collect

We collect only what is necessary to craft exceptional stays and operate the Platform responsibly.

2. How we use your information

• • Deliver contextual destination recommendations and curated content.
• • Answer your questions and support requests.
• • Coordinate with partner properties to confirm bookings and special requests.
• • Monitor platform performance, detect fraud, and maintain security.
• • Send essential service communications (booking updates, policy changes). Marketing emails are opt-in only.

We do not sell or rent your personal information to third parties. Data shared with partner properties is limited to what is required to deliver your stay.

3. Legal bases

We process personal data under the following legal bases:

• • Performance of a contract (managing bookings, concierge support).
• • Legitimate interests (improving services, preventing fraud, ensuring safety).
• • Consent (optional marketing communications, sharing special categories of data such as dietary restrictions).
• • Compliance with legal obligations (record keeping, responding to lawful requests).

4. Data retention

• • Active traveller profiles: retained for as long as your account remains open.
• • Support requests: retained for 24 months after they are resolved, unless you ask us to delete them sooner where the law allows.
• • Booking records: retained for seven years to comply with financial regulations.
• • Analytics logs: aggregated and anonymised within 12 months.

5. Your rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete personal data. You may also object to certain processing or request restriction. To exercise these rights, email us as described in section 8.

6. Data security

We store data with established service providers (Supabase for our database and sign-in, Cloudflare for delivery and security) and use industry-standard encryption. Access to support requests and booking data is restricted to trained team members. Despite safeguards, no system is entirely immune to risk—notify us immediately of suspicious activity.

7. International transfers

Tell & Go operates globally. When we transfer data across borders we rely on adequacy decisions, standard contractual clauses, or other appropriate safeguards. Partner properties receive only the information required to fulfil your stay.

8. Contact

Email support@tellandgo.com if your request is about a booking, or hello@tellandgo.com for anything else, with “Privacy” in the subject line. You don’t need an account. We respond within two business days. The controller of your data is Island Inventions, Inc., the Delaware corporation that operates Tell & Go.