Booking help

Tell & Go is operated by Island Inventions, Inc. Accommodation is supplied by the property and the suppliers identified in your booking documents.

Before you pay

Check the dates, guest details, room, meal plan, currency, total, and cancellation terms shown at checkout. Review transfers and any charges payable at the property separately. A search result or a concierge inquiry is not a confirmed reservation.

Payment and confirmation

Follow the payment instructions for your selected offer. Keep your confirmation email and booking reference. If payment appears on your account but you have not received confirmation, contact us before trying to book again.

Changes and cancellations

Cancellation terms belong to the specific rate you select. A property may offer both refundable and non-refundable rates. Check the deadline, timezone, penalty and any exclusions in your booking documents.

Reply to your confirmation email or contact hello@tellandgo.com with your booking reference and requested change. A change or cancellation request is complete only when confirmed. Availability and supplier terms may affect the outcome.

Refund questions

Ask us to confirm whether a refund is due, its amount and currency, and its processing status under your booking terms. Keep the confirmation for your records. Payment-provider and bank processing times can vary.

During your stay

Contact the property for immediate on-site assistance, and keep us informed if you need help with your reservation. For an emergency, contact the local emergency services.