How can we help?

We use property and supplier information to help you compare stays. Tell us which details matter to you so we can check them before you book. A listing does not mean we have personally inspected the property.

Share your dates, guests and priorities through the concierge form. A member of our team replies by email with stays that fit and checks specific details with the supplier before you book. We book the stay itself, with meal plans and airport transfers where the resort offers them.

Today we sell resort stays in the Maldives, Seychelles, Mauritius and Sri Lanka and on Egypt’s Red Sea coast, and hotels in Paris, and we add markets over time. Tell us where you are heading and we’ll tell you honestly whether we can book it.

Yes. Tell&Go is the merchant of record: you pay Tell&Go through Stripe, and we pay the hotel or supplier. For instantly bookable rooms, payment is taken when you book; if the hotel can’t confirm, the full amount is returned to your card automatically. For request-to-book rooms your card is checked but charged only if the property confirms (it has up to 72 hours). Any taxes or fees payable at the property are shown separately at checkout.

Contact Tell&Go with your booking reference from the confirmation email; we booked the stay, so we make the change or cancellation with the hotel for you. The cancellation terms of the rate you chose (shown at checkout and in your confirmation) decide any refund.

Stays booked through Tell & Go usually do not earn hotel-chain loyalty points or airline miles, because we book through supply partners. Add your membership number to your special requests and we will pass it to the property, but we cannot promise it will be honoured.

The on-property team. They have live visibility into housekeeping, maintenance, and culinary prep. Tell&Go remains available for backup assistance or to escalate concerns if needed.

Notify the property immediately so they can resolve the situation. Then email us with your booking reference and what happened. We booked the stay, so we follow up with the property and our supply partner on your behalf.

No. Travellers are responsible for securing comprehensive travel insurance that covers health, cancellations, and weather-linked disruptions. We do not sell insurance.

We keep the preferences you share and your past messages with us to personalise future recommendations. We never sell your data. Download your data or delete your account at any time from Profile → Privacy & Data.

Yes. When signed in, save the people you travel with as a group (Groups) so their guest details are ready at checkout. Share your booking confirmation with them; the booking lists every guest you entered.

Email support@tellandgo.com with your booking reference and "urgent" in the subject line. A member of our team reads every message. For an emergency during your stay, contact the property or the local emergency services first.