The legal rhythm behind every Tell&Go escape.

These Terms of Service ("Terms") govern access to and use of the Tell&Go website, mobile experiences, and concierge services (collectively, the "Platform"). Tell&Go is operated by Tell&Go Travel Ltd. ("Tell&Go", "we", "us").

By creating an account or using the Platform you agree to these Terms. If you use the Platform on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

Tell&Go curates hospitality partners and provides planning tools, contextual recommendations, and concierge support. We do not own, manage, or control the properties, transport providers, or activity operators featured on the Platform.

When you confirm a stay, you enter into a direct contract with the accommodation or service provider (“Property”). Property terms, house rules, and policies govern your stay. Tell&Go is not a party to those contracts.

You must provide accurate information and update it as needed. Guard your login credentials and notify us immediately if you suspect unauthorised access.

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to create a Tell&Go account.

Support tickets created via the Platform generate internal SupportTicket records tied to your account. We monitor them to deliver concierge responses and for quality assurance.

Do not share sensitive card data or government identification inside ticket messages. We will provide secure forms when documentation is required.

Pricing, taxes, fees, cancellation windows, and refund policies are set by the Property. We display these details when available and encourage you to confirm them directly with the host.

Payments may be processed by Tell&Go on behalf of the Property or by the Property itself. Charges, invoices, and refunds are the Property’s responsibility.

You authorise Tell&Go to transmit traveller details, preferences, and relevant documents to the Property for the purpose of fulfilling your stay.

Comply with Property policies, local laws, and travel regulations (visa, customs, health requirements).

Purchase travel insurance appropriate for your itinerary, covering medical care, evacuation, cancellation, and personal property.

Verify that the destination, climate, and activities meet your personal requirements and health conditions.

Tell&Go provides the Platform “as is” without warranties of any kind, express or implied. We do not guarantee availability, accuracy, or suitability of any Property.

Tell&Go is not responsible for delays, cancellations, injuries, losses, damages, acts of nature, public health events, or conduct of Properties or other travellers.

To the extent permitted by law, our total liability for any claim arising from these Terms or the Platform will not exceed the greater of USD 200 or the fees you paid to Tell&Go within the preceding six months.

Do not misuse the Platform, scrape content, reverse engineer code, or use automated systems without written permission.

You may not use the Platform to engage in fraudulent, abusive, discriminatory, or illegal behaviour. We may suspend or terminate access if we believe your conduct violates these Terms or harms our community.

All content, trademarks, logos, and design elements on the Platform are owned by Tell&Go or our partners. You may not use them without consent.

We may feature user-generated content (reviews, photographs) with your permission. You grant Tell&Go a non-exclusive licence to display that content in connection with the Platform.

These Terms remain in effect until your account is closed or suspended. You may terminate at any time by deleting your account. We may suspend or terminate access without notice if you breach these Terms or if required by law.

Upon termination we will retain data only as permitted by our Privacy Policy and legal obligations.

These Terms are governed by the laws of the jurisdiction where Tell&Go Travel Ltd. is incorporated, without regard to conflict-of-law principles.

Any disputes will be resolved through good-faith negotiations. If unresolved, disputes will be submitted to confidential arbitration in the same jurisdiction, unless local law requires otherwise.

We may update these Terms to reflect product changes or legal requirements. When material changes occur we will notify you through the Platform or email. Continued use after the effective date constitutes acceptance.

If you disagree with updated Terms, discontinue use of the Platform and request account deletion.